Walk-ins are welcome during our operating hours from Tuesday to Saturday. Our team is always available to assist you in selecting the perfect dress.
Appointment options are available on Sunday morning during the summer season if you’d like a more exclusive experience. Please check our Contact Us page for details.
Our opening hours may vary based on the season. Please check our Contact Us page for the most up-to-date information.
Street parking is available along Hay Street just outside our store. Parking is free for 1 hour from Monday to Saturday. Parking is free and no time limit on Sunday.
After choosing your dress, our staff will guide you through the booking and payment process in-person. We’ll also take measurements for any necessary adjustments.
If you have been to our store to try on dresses and discussed sizing requirements with our designer, you can secure your dress by booking directly on our website. You can then come back to our store at least 2 weeks before your event so we can take your measurements for size adjustments.
The dress hiring fee includes the dress hire and dry-cleaning.
We usually do not charge extra for minor size adjustments. We may charge a small fee for major adjustments or styling customisations (e.g. Adding / removing off-shoulders or straps).
We recommend familiarising yourself with our Terms and Conditions on our website before proceeding to ensure a smooth process.
Come to our store on the scheduled pick-up day during our operating hours. The final fitting is quick, typically under 10 minutes.
Yes. At the time of booking you can arrange with our staff to have the dress delivered by post for an additional fee.
The preferred method is to do a pre-authorisation of the bond amount on your VISA or MASTER credit/debit card when you come to pick up your dress. Alternatively you can pay the bond via cash or EFTPOS (Savings).
A pre-authorisation is a temporary hold of a specific amount on a credit or debit card. It’s not an actual charge but rather a way to ensure that funds are available in case of any damages or issues with the dress you hire. This method is more convenient and cost effective than taking an actual payment and then processing a refund later.
Pre-authorisation will appear as a “pending” of “authorisation only” transaction on your account statement, but it will not show as a completed charge.
Simply return the dress to our store on or before the scheduled return date. No need to clean it – we will handle that for you!
Make sure you check our store hours on our website as our store hours are seasonal.
Once you return the dress in line with the terms and conditions, we’ll cancel the pre-authorisation. This means that the “pending” transaction will be removed, and the funds that were on hold will be released back to your available balance. It may take a few days for the banks to process the cancellation.
If you choose to pay the bond by cash or EFTPOS (surcharge applies), we will give you a direct refund on the spot.
Because the original pre-authorisation was not an actual charge, there’s no “refund” to process. Instead, the “pending” transaction is simply removed, and your available balance should return to what it was before the pre-authorisation.
If there’s a problem with the dress when you return it (like damages or late return), we might convert the pre-authorisation into an actual charge to cover the costs. You’ll be informed before this happens.
If you notice the pre-authorisation is still pending after 10 days, please contact your bank and provide the details on the receipt we provided you. Sometimes, they might take longer to release the hold which we do not have any control over.