At QYN, we’ve streamlined the dress hiring process to make it easy and enjoyable for you. Here’s how it works:
1. Discover and Try On
Our doors are open to walk-in customers during our operating hours, and appointments are not required. Our team of experienced designers and stylists are here to assist you in finding the perfect dress for your special occasion. From helping you choose the right dress to ensuring the perfect fit, we’re here to make the process smooth and delightful.
Our opening hours are subject to change based on the season. For the latest information, please refer to our Contact Us page.
Before proceeding, we recommend that you familiarize yourself with our Terms and Conditions. This will help streamline the entire process.
2. Reservation
Once you’ve made your choice, our friendly staff will guide you through the booking process and facilitate the hiring fee payment to secure your selected dress. Our designer will also take your measurements to enable us to make any necessary adjustments before you come in for your dress.
3. Collection
On the scheduled pick-up day, you’re welcome to drop by our store at any time during our operating hours to collect your chosen dress. The final try-on usually take under 10 minutes, ensuring you’re all set for your event.
Should you find it challenging to collect the dress in person, we’re here to help. At the time of booking, you have the option to arrange for delivery by post. Please note that an additional postage fee applies.
For your convenience, the refundable security bond can be paid in cash, EFTPOS, or by placing a pre-authorization hold on your credit/debit card. This ensures a smooth process when you pick up your dress or when it’s shipped.
4. Return
Following your event, simply bring the dress back to our store on or before the scheduled return date. Don’t worry about the cleaning – we’ve got that covered. Once we receive the dress, we’ll initiate the refund or release of the security bond, all in accordance with our Terms and Conditions.
We’re dedicated to making your dress hiring experience seamless and enjoyable. If you have any questions along the way, feel free to reach out to our friendly team!
